Click link "Tickets"

Click the link labeled "TRACKING ID"

Information regarding Customer Details & Custom Fields

Add Note is a place to leave a note / read Notes from the on-duty agent (internal)

Click the Add Note button

Leave your note

Click Submit

CONVERSATION is the place for the agent to reply to feedback from the complainant, click on the provided section or the agent can use the "reply from template" facility

Click Submit reply

All the earlier replies will appear in the green box section; if the complainant replies to this conversation, it will be below in sequence.

Click Print Ticket to print this information

Status can be changed by clicking on this section

Click Resolved

Ticket can be changed in other sections by clicking on "Move ticket to"

Click antaraForm

Ticket can be assigned to another agent by clicking on the "Assign to" section.

Tickets can be reassigned to another division by clicking “Division”.

The CC Email section functions to input emails other than agent from antaraDesk. Recipients will receive emails related to the complaint.

Enter the recipient’s email address.

Click Add Email

Click Save

The Ticket Details section in the antaraForm support ticket system displays key ticket information, including the reference number, status, category, and priority.

The Ticket History section displays a chronological log of events and activities associated with the ticket, including email receipt, automatic assignment, AI analysis, and ticket classification.